Frequently Asked Questions

What is Burned By Lynn?

Burned By Lynn creates handmade wood-burned pieces and custom designs made with care and attention to detail. Because each piece is handcrafted, small variations may occur and help make every item unique.

Do you offer custom orders?

Yes, custom orders may be available depending on the project, size, and timeline. If you have an idea in mind, please reach out through the contact form or email hello@burnedbylynn.com to discuss details.

How long does it take to make my order?

Because many items are handmade or made to order, processing times may vary. Most orders are completed within 3-5 days before shipping. If you order a custom piece, processing may take longer depending on the design.

How long does shipping take?

After your order has been processed and shipped, delivery time will depend on the shipping method and destination. Estimated shipping times are provided at checkout and in our Shipping Policy.

Where can I find your shipping policy?

You can view our full Shipping Policy on the Shipping Policy page linked in the footer of our website.

Do you accept returns or exchanges?

Because many items are handmade and may be custom-made, returns and exchanges may be limited. Please review our Return Policy for full details. If there is a problem with your order, contact us at hello@burnedbylynn.com or click the form button at the bottom of the page and we’ll do our best to help.

What if my order arrives damaged?

If your order arrives damaged, please save all packaging materials and take clear photos of the product and packaging right away. Then email hello@burnedbylynn.com so we can review the issue and help with next steps.

Can I cancel or change my order?

If you need to change or cancel an order, please contact us as soon as possible. Once production has started or the item has shipped, changes or cancellations may not be possible.

Do you ship internationally?

We currently ship within the United States only.

Will my item look exactly like the photos?

Because each item is handmade, no two pieces are exactly alike. Small differences in wood grain, shading, and burn detail are normal and part of the character of handmade work.

How do I contact you?

The best way to reach us is through our contact form or by email at hello@burnedbylynn.com.

Do you offer gift orders?

If you’d like to send an order as a gift, please contact us before ordering or add any notes at checkout if available. We’ll do our best to help make it special.

Do you take rush orders?

Rush orders may be possible depending on our current schedule. Please contact us before placing your order so we can let you know what’s possible.

Where can I follow Burned By Lynn?

You can follow Burned By Lynn on our social platforms and check the website for the latest updates, products, and announcements.